Zubair Akhtar

Experience

Intern
Envo
May 2025 – Jun 2025 Dublin, Ireland

Product Manager - Digital Transformation
Bajaj Finserv - Full-time
Jul 2023 – Sep 2024 Pune, Maharashtra, India

Partnered with senior leadership to define digital product roadmap and strategy for lending and onboarding.
Led AI-driven process automation, reducing workflow time by 30% and improving accuracy.
Conducted customer discovery and hypothesis testing to validate product opportunities.
Created PRDs and data-driven feature roadmaps for faster experimentation cycles.
Collaborated with cross-functional teams (Engineering, Data, Design) to deliver measurable outcomes.

Product Manager - Platform
L&T Financial Services - Full-time
Apr 2022 – May 2023 Mumbai, Maharashtra, India

Launched the Trade Advance Portal, digitizing dealer lending and improving turnaround by 35%.
Conducted market analysis and user interviews to identify process inefficiencies and new opportunities.
Designed no-code MVPs and experiments to test and validate user needs quickly.
Partnered with commercial and risk teams to build data-backed business cases for new initiatives.
Implemented Agile workflows, aligning sprints, backlogs, and cross-department collaboration.

Founder
Humans of Jamshedpur - Self-Employed
Feb 2020 – Jan 2023 India

Founded a digital storytelling platform highlighting personal stories of resilience, identity, and everyday life in Jamshedpur. Curated and published 100+ narratives that reached over 50K readers, fostering local awareness and empathy-driven engagement. Collaborated with photographers, writers, and NGOs to amplify community voices and social initiatives.

Product Manager - Customer Success
HDFC Bank - Full-time
Jan 2020 – Apr 2022 East Singhbhum, Jharkhand, India

Managed customer experience programs across vehicle and SME loan operations, improving retention by 25%.
Designed adoption dashboards and KPIs to monitor customer engagement and branch performance.
Partnered with technology and operations teams to digitize onboarding and reporting workflows.
Conducted branch enablement training and data insights reviews to drive adoption.
Supported leadership reporting and strategy reviews with analytics and customer insight inputs

Product Manager Agri Insurance
ICICI - Full-time
Apr 2018 – Jan 2020 Mumbai, Maharashtra, India

Delivered automation projects optimizing underwriting and claims workflows for 2M+ customers.
Created business requirement documents (BRDs) aligning IT, operations, and compliance priorities.
Achieved 40% reduction in manual processing through workflow digitization and analytics dashboards.
Received Frontier Manager of the Year for innovation and operational excellence

Summer Intern
Tata Chemicals - Internship
Apr 2017 – Jun 2017 Babrala, Uttar Pradesh, India

A Study on Traditional Crafts as Livelihood Promotion of the Artisans in Six Districts of Western Uttar Pradesh.
- Finding the Art and Artisans in Western Uttar Pradesh.
- Developing a criteria for the selection of Art and Artisans based on Organization Standards.
- To prepare a strategy & linkage for onboarding artisans with OKHAI.
- Potential of the artisans in their respective field.

Industrial Trainee
Vardaan Biotech - Internship
Jan 2016 – Mar 2016 Ujjain, Madhya Pradesh, India

Hi, I’m Zubair!

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